Augustana (located in Camrose, Alberta, Canada, and formerly known as Augustana University College) is an undergraduate liberal arts and sciences faculty of the University of Alberta with an enrollment of approximately 1,100 students. The fall of 2001 marked the inception of for-credit discipline-specific information literacy (IL) course offerings…

This article describes a qualitative upward evaluation of the leadership performance of library managers. Follow-up studies were conducted, focusing on the advantages and disadvantages of the qualitative approach to upward appraisal. The authors discuss pros and cons to guide others who might use this methodology for upward appraisals in the…

The University of South Alabama's Baugh Biomedical Library recently initiated a chat reference service targeted at distance education students in the biomedical sciences. After one year of service, the library conducted an evaluation of the chat reference to assess the success of this mode of reference service. Both traditional reference and…

Determining the best methods of assessment for a library instruction program in a large research university can be a challenging task. Albert R. Mann Library at Cornell University Library has pilot-tested three methods of formative and summative assessment for its library instruction program--attitudinal, outcomes-based, and gap-measure--and…

This paper is an extension of the author's earlier work on developing management information services and creating a culture of assessment in libraries. The author will focus observations on the use of data in decision-making in libraries, specifically on the role of leadership in making evidence-based decision a reality, and will review new…

Librarians seldom give enough thought to the needs of potential Web-site visitors. Few librarians, for example, stop to consider how they can make their sites easy to use or more attractive. As a result, many sites have awful color schemes, hard-to-find navigation buttons, inappropriate font sizes, and confusing layouts. No wonder they don't…

This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…

Since 2001, librarians at Oregon State University's Valley Library have been working to build a "teaching library" supported by a clearly articulated instruction program. From the start, we believed that we needed to assess the teaching library's impact, not only to determine the success or failure of our efforts but also to demonstrate…

Discusses two articles addressing the problem of how to read and evaluate library research in a critical, consumer-oriented manner: Margaret Hayes Grazier's "Critically Reading and Applying Research in School Library Media Centers" (1982) and M. Carl Drott's "How to Read Research: An Approach to the Literature for Practitioners" (1984). (EJS)

An analysis of publication types and the use of citations in studies of library and information science (LIS) program quality suggests that publication types should be differentiated, that book publication is important, and that the role of humanities-oriented faculty may be lost without attention to book production. Presents a formula for LIS…

The UCLA Library has had a long-standing commitment to the attributes espoused by the teaching library model outlined in the seminal essay by Stoffle, Guskin and Boisse, "Teaching, Research, and Service: The Academic Library's Role" (1984). Information literacy was identified as a goal in the Library's strategic plan in late 2001. This…

Libraries devote serious resources to user-education programs and need to measure their effectiveness with hard data. This guide was designed to simplify the evaluation planning process and the making of evaluation instruments. The material was developed from hundreds of survey instruments used by librarians around the country. The handbook…

This selected bibliography on the evaluation of library use instruction lists some of the more recent basic resources in education and psychology as well as in the library field. (Author/CLB)

School library media specialists at all levels have been investing long hours in preparing and implementing lessons. They try to coordinate these lessons with teachers, and, in the best-case scenario, they collaboratively plan and deliver the instruction. The missing piece is an indication of whether or not students have actually been learning.…

Written to guide librarians and staff in all types of libraries, this manual describes steps in the processes of writing collection development statements and assessing library collections. The first section focuses on the collection development policy--the benefits of a written policy, who should write the statement, and elements to be included.…