Miscommunications and misunderstandings surrounding common words that have one meaning in library-speak and a different meaning in IT-speak are all too common. There are tons of books on communicating; one could spend a career reading them all. In this article, the author recommends one book that describes how to focus on phrasing questions in ways that get the best possible results . She also offers 10 tips on how to communicate better and more effectively with IT staff. (Contains 6 resources.)