This manual explains how the user services functions, usually performed by a User Services Coordinator, can be conducted in the 16 ERIC (Educational Resources Information Center) Clearinghouses and the various adjunct ERIC Clearinghouses. It provides guidelines, suggestions, and examples of how ERIC components currently perform the user services function. The manual is organized in nine sections that cover the following topics: (1) what user services are; (2) who provides user services; (3) how user services are provided; (4) recordkeeping; (5) outreach; (6) ERIC Partners; (7) skills needed for user services; (8) staff development; and (9) how to conduct an ERIC workshop for searchers and librarians. The guide also contains a glossary defining 16 terms and 11 appendixes that include the following: ERIC System publications; search materials; financial aid packet; workshops and conference materials; statistics and forms; evaluation forms; transparencies; clearinghouse manuals; resources; user services and the World Wide Web; websites and listservs; and brochures. (KC)