During the spring semester of 1987, the University of Arizona implemented an experimental information desk as a means of improving the quality of service to patrons by relieving congestion at the reference desk. Services at this desk, which was staffed by reference personnel during the first phase of the project, included serving as the initial point-of-contact for incoming patrons, providing answers to directional or quick information questions, and receiving all incoming phone calls. These functions were designed to improve the speed and quality of reference service by enabling reference staff to spend more time dealing with true reference questions, as well as to minimize waiting time for simple, quickly answered questions. The one unaccomplished objective, that of enabling the reference staff to spend more time focusing on true reference questions, was attributed to the reduction of reference desk staff members during peak service hours when the information desk was also staffed. In response to the recommendations of the reference librarians, support staff from other departments were trained to staff the information desk during the second phase of the ongoing project. (CGD)