Mentorship is essential to the health of any institution; sharing knowledge and experience transforms managers into stronger leaders and helps less senior employees improve their job skills. Noted reference librarian and researcher Lee offers librarians at all levels both her experience and her ideas about establishing a formal mentoring process…

Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)