Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

This project report describes the development and implementation of a model of qualitative measures for evaluating the use of school library resources by students and teachers. It explains a record-keeping system for school librarians to use in tracing media from purchase, through processing, to eventual utilization. Using parts of sample…