This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…

Describes the Online Multiple User System (TOMUS), an integrated, turnkey library system with online catalog, cataloging, and authority control modules available; circulation, acquisitions, and serials control models are being designed. The experiences of four different libraries with the system are described. (EM)

Three major electronic developments have had a profound effect over the last 19 years on the interloan operation of a medium-sized public library system in central New York State: the Gaylord Brothers, Inc. Circulation System; the New York State Interlibrary Loan Network; and the OCLC, Inc.-Interlibrary Loan Subsystem. (EJS)

This publication was developed by the Reference and Adult Services Division/Machine-Assisted Reference Section/User Access to Services committee of the 1993 ALA (American Library Association) Midwinter meeting, and was designed for archivists, publishers, librarians, and associates in research centers and societies. Information is presented on how…

Describes the Scholar's Workstation project, a campuswide computerization project at Brown University, and assesses its effects on the role and operation of the institution's libraries. Suggestions are provided for other libraries whose institutions are exploring the possibility of a similar venture. (CLB)

Describes the process of developing and revising a brochure to guide library patrons in conducting an author search on an online public access catalog in order to demonstrate the application of four steps in production of a functional document--analysis; planning; development; evaluation, testing, and revision. Three sources are given. (EJS)

A library has the capacity to deliver much more than just its locally stored and owned resources. By using telecommunications, information can be sought from online databases and from other pupils in schools across the world. This paper includes: (1) an explanation of the link between "virtual reality" and the "virtual…

This book presents 19 case studies in library web site creation and implementation. The book begins with an introduction--"Introduction: Step into My Parlor" (Julie M. Still)--and is divided into three sections. The first section, Academic Library Web Sites, contains six case studies: "U-SEARCH: The University of Saskatchewan…

Interactive multimedia (IMM) is a technology with the potential to change the way people learn, acquire information, and entertain themselves. This technology brings together a range of fields and requires the skills of professionals from those fields. This handbook offers practical advice on issues related to developing successful interactive…