Several consultants address the development and use of RFPs (requests for proposals) in the library automation procurement process, including the cost of developing a request; the need to concentrate on overall goals, not just the document; and the usefulness of the request as one step in a broader planning process. (CLB)

Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)