Introducing accessibility initiatives is increasing across academic libraries and effective library staff training is one of the factors for the successful implementation and continuity of any accessibility endeavours. This case study outlines the development of a training program to teach student library assistances to format scanned PDFs to be…

Student workers have always been a traditional and valuable component to the smooth running of many academic health sciences libraries. However, in recent years many libraries have redefined student workers' roles to extend beyond their traditional scope due to a range of factors, such as loss of staff and budget cutbacks. The Bio-Medical Library…

Library student assistants account for approximately one-fourth of the staffing in academic libraries in the United States. Each student assistant plays an important role in the daily operations of today's college libraries by providing desk coverage, technical support, and customer service. This article discusses the advantages/disadvantages of…

For this kit, 119 Association of Research Libraries (ARL) academic libraries were surveyed to identify: (1) the practices in the area of information desks; (2) information desk staffing; (3) information desk functions; and (4) their relation to the other service points within the particular library. Responses were received from 87 libraries, some…

Describes the formal educational requirements and qualifications for employment on the cataloging staff of the Library of Congress for both professional and paraprofessional employees and the on-the-job training provided for both levels of staff. (Author/CLB)

Identifies and discusses seven critical issues in the implementation and maintenance of a library automation staff training program: timing, a modular learning approach, training location, trainers, documentation, lesson reinforcement, and continuity. An appendix describes some of the options available for computer assisted training programs.…

Intended for those who manage, organize, and oversee the information desk of the State University of New York at Stony Brook Library, this guide contains practical information about staffing, acquiring materials, and operating procedures. The guide opens with a list of suggestions for recruiting and scheduling volunteers for the information desk.…

This book is designed to provide a foundation in the principles of supervision and to serve as a handbook for the day-to-day problems that arise in supervising student employees in academic libraries. Chapters 1-3 describe the role of student employees in the academic library, the role of the student employee supervisor, and basic principles of…

Designed to train student circulation desk workers at the State University of New York at Stony Brook's Main Library, this guide details specific procedures and outlines administrative policies. Topics covered include: (1) what circulation is; (2) what is expected of graduate students; (3) the library's opening and closing procedures; (4) who may…

A survey of Association of Research Libraries library members studied their use of temporary librarians, paraprofessionals, and clerical workers. This report of the findings covers advantages and disadvantages of temporary help, extent of their use, and wages and benefits. Recommendations for hiring, training, and evaluation of temporary staff are…

This guide is built on librarianship training literature and customer service research from a variety of professions. It tells library managers how to identify and describe service ideals, to translate these ideals into realistic goals, and to lead new and experienced staff in fulfilling these service ideals. They are encouraged to focus the…

This self-paced workbook is used for the orientation of new staff members at the University of Delaware Library to DELCAT technical services. DELCAT, based on NOTIS Systems, Inc., software, is the name of the University of Delaware Library's integrated library system. The orientation programs to DELCAT are of two types: programs that teach basic…

This report describes a five-part study conducted at the Brigham Young University library during the winter semester of 1987 to assess the quality of the reference service provided to library patrons by student reference assistants (SRAs) after a full semester of SRA participation in the reference patron service system. The study focused on…

Technological, social, legal, economic, educational and political advances have greatly affected the management of staff who have had to adapt to such developments as networking, the independence of educational institutions, income generation, compulsory competitive tendering, quality management and user consultation. This book is a guide to staff…

The effective use of library student staff offers an opportunity to model both library instruction and student participation. This book details the process of effectively training student library staff. Chapter 1 lays the groundwork by helping the librarian determine the main functions and needs of the library, the role of library student staff,…