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| Guides - Non-Classroom | 1 |
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Peer reviewedStelk, Roger; Lu, Suping – Reference Librarian, 1997
Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…
Descriptors: Collegiality, Conflict Resolution, Librarians, Libraries
Giesecke, Joan, Ed. – 1997
New supervisors often come to management positions with experience and expertise in their specialty, but with little or no training in how to supervise. Aimed at the new library supervisor, this publication addresses basic supervisory skills and provides practical information needed by supervisors. As library organizations become more complex,…
Descriptors: Administrator Guides, Conflict Resolution, Cultural Differences, Decision Making
