This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…

Librarians everywhere are struggling with the difficult issue of whether Internet content can or should be limited in library settings. This book discusses Internet content filters as tools with performance issues. The book does not debate whether Internet filters are good or bad. Rather, it presents basic factual information about filtering…