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Birdi, Briony; Wilson, Kerry; Tso, Hin Man, – Journal of Librarianship and Information Science, 2009
This article presents two recent studies, an AHRC-funded exploration of the role of empathy in community librarianship (Study 1) and an investigation of the role of empathy in service to minority ethnic users (Study 2). Qualitative elements of each methodology are presented, namely a series of focus groups with frontline staff, interviews with…
Descriptors: Library Personnel, Investigations, Emotional Response, Focus Groups

Brewer, Julie – College & Research Libraries, 1997
Post-master's residency programs are one way academic and research libraries can prepare new library professionals and recruit minorities. A survey of 109 past residents analyzed ethnicity, race, and gender of librarians and type of library; characteristics of respondents and residency programs; attributes of supervisors; and position titles and…
Descriptors: Academic Libraries, Ethnicity, Faculty Recruitment, Higher Education