Of potential interest to small towns in rural areas, this report describes England's first attempt at applying to a rural area the concept of a multi-agency information and advice center based on a library. The comprehensive review covers all phases of the project: (1) identification of a community's information and advice needs; (2) consultation…

These guidelines are intended to assist library staff in making provisions for mentally retarded patrons. An initial assessment of the staff attitudes is recommended, followed by disability awareness exercises. Establishing contact with group homes and developmental centers is discussed, including specific steps to follow in making initial contact…

This manual presents guidelines for providing reference service of the highest possible quality consistent with available resources. The manual is designed for orienting new staff users and serves as a source of information for librarians about departmental policy. The major goals of the reference department of the University of Nebraska (Kearney)…

This theme issue discusses the special information needs of older adults and library services designed to meet these needs, especially focusing on the problems of mobility, visual, and hearing impairments. Several contracted projects in Illinois, developed to assess and meet the needs of older adults, are also described and evaluated. (CLB)