How are AASL's (American Association of School Librarians) new learning standards, the "Standards for the 21st-Century Learner," incorporated into the school library media program? This publication from AASL takes an in-depth look at the strands of the "Standards for the 21st-Century Learner" and the indicators within those strands. It also…

The National Survey of Student Engagement (NSSE) documents dimensions of quality in undergraduate education and provides information and assistance to colleges, universities, and other organizations to improve student learning. Its primary activity is annually surveying college students to assess the extent to which they engage in educational…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…