This article reports on a research study investigating the attitude of twelve- to fifteen-year-old residents of an Eastern Canadian regional municipality to the public library. Phase 1, a quantitative survey, analyzes overall satisfaction ratings and frequency of use of the public library. Phase 2 uses qualitative methodology (focus groups) to…

This study explores the extent to which undergraduate and graduate students in China differ in their digital library use. Unlike the factors promoting digital library use, non-use factors, perceived influences, and degree of satisfaction are quite different between undergraduate and graduate students due to their differing emphases and…

Job satisfaction was investigated at a South African university library undergoing change on many fronts. The study included 31 members of staff and the data were gathered via interviews/questionnaires, informed by standard HRM job satisfaction theory. The study found a "love-hate" relationship between respondents and their work. The key…

This study investigated how school librarians perceive their status within the school by looking at factors suggested by the literature as either impacting on, or impacted by, status: their relationships with their colleagues and supervisors, their role within the school, job satisfaction, and views on their careers and their training. Most…

A survey was conducted in Fall 2008 to determine the library use and needs of Master of Social Work students at Marywood University. Full-time, Part-time, Weekend, and Satellite students were surveyed. Survey results and implications for Marywood Library's service to nontraditional students and for the academic library community are discussed.…

This paper looks at how the provision of information literacy training is supported in the further education sector. Using a case study, the results demonstrate how an online information literacy programme can be used as a staff development tool, in order that Learning Resources staff are better equipped to support students in their information…

This research investigated the importance of user-library trust in ensuring vital freedom of inquiry in academic libraries, exploring its strength through comparison with attitudes towards the National Identity Card Scheme (NICS) within the various libraries of a large UK university. An online survey of students and interviews with librarians…

Although increasingly recognized as a future skills issue, the use of information in the workplace is a little studied area within library and information research. A substantial "pedagogic" literature of learning in the workplace exists, however, and this was critically reviewed to generate a repertoire of issues which could in turn be…

Interest in developing ways to assess information literacy has been growing for several years. Many librarians have developed their own tools to assess aspects of information literacy and have written articles to share their experiences. This article reviews the literature and offers readers a flavour of the methods being used for assessment:…

This study explores Caribbean librarians' perceptions on continuing professional development (CPD) as it relates to employer support, personal interest and motivation. CPD literature was reviewed and a questionnaire designed. Hypotheses were tested based upon the following questions: do clearly defined CPD policies motivate librarians to pursue…

This article considers two components identified as essential to effective academic library Websites--satisfaction of user needs and adherence to university Website guidelines--and how they sometimes contradict one another. A literature review is provided, followed by results of a survey the author created and distributed that measures a…

Reports results of materials availability surveys conducted in public library systems and discusses implications of the findings for validity, reliability, and usefulness of fill rates as measures of library performance. A second paper presents another view in defense of fill rates, and responses by both authors are also included. (MES)

Describes a training program based on research in the private sector, which was developed to improve the performance and job satisfaction of the library's public contact personnel. Suggestions are offered for future research and applications based on trainee and patron evaluations. (Author/CLB)

Reports results of a survey of library patrons which investigated: (1) reasons patrons choose the public library for popular nonprint materials; (2) whether patrons using the library for nonprint materials tend to use print materials during their visits; and (3) how use of nonprint materials affects patrons' perceptions of their libraries. (MES)

The LibQUAL+[TM] survey was conducted to determine user satisfaction and expectations concerning library service quality. The results of the "22 items and a box" constituted a rich source of information for the University of Idaho (UI) Library's strategic planning process. Focusing on graduate students, this study used three…