Describes the implementation of remote public access to the online catalog at the University of Calgary and discusses the technical considerations and difficulties encountered. The resulting cooperative efforts of the library and the university computing center are outlined, and several library service related issues are raised. (CLB)

Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)