Describes the implementation of remote public access to the online catalog at the University of Calgary and discusses the technical considerations and difficulties encountered. The resulting cooperative efforts of the library and the university computing center are outlined, and several library service related issues are raised. (CLB)

Several consultants address the development and use of RFPs (requests for proposals) in the library automation procurement process, including the cost of developing a request; the need to concentrate on overall goals, not just the document; and the usefulness of the request as one step in a broader planning process. (CLB)

Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)