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Stelk, Roger; Lu, Suping – Reference Librarian, 1997
Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…
Descriptors: Collegiality, Conflict Resolution, Librarians, Libraries
Boardman, Edna M.; Johnson, Pat – Book Report, 1989
The first article describes an eight-year censorship battle and offers practical advice for the personal survival of the school librarian involved in such a situation. The second offers suggestions for preparing the best possible defense, including steps to be taken before an incident occurs as well as when it occurs, and helpful resources and…
Descriptors: Censorship, Conflict Resolution, Coping, Guidelines