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Direct linkMeulemans, Yvonne Nalani; Carr, Allison; Ly, Pearl – Journal of Library & Information Services In Distance Learning, 2010
Reference service via instant messaging (IM) has significant potential to benefit distance learners. There has been wide experimentation with IM to expand reference services in libraries across the US, with mixed results. Concern has been expressed that IM cannot provide the same reference experience as face-to-face interactions. One academic…
Descriptors: User Satisfaction (Information), Academic Libraries, Reference Services, Synchronous Communication
Thomas, Sarah E. – 1986
In mid-1985, researchers contacted librarians at 23 United States and Canadian universities to determine what end-user activities were taking place with the involvement and cooperation of the library. Although most of those contacted were members of the Association of Research Libraries (ARL), a few non-ARL libraries known to have active end-user…
Descriptors: Academic Libraries, Databases, Foreign Countries, Higher Education
