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Direct linkDevine, Christopher; Paladino, Emily Bounds; Davis, John A. – Journal of Academic Librarianship, 2011
The first comprehensive national survey of all academic libraries in the United States which were conducting chat reference service was carried out to determine: what practices were being used to prepare personnel for chat reference service, what competencies were being taught, how and why training practices may have changed over time, and what…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, National Surveys
