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Direct linkMurgai, Sarla R. – Public Services Quarterly, 2006
This study grew out of a need to assess reference desk data and determine two items: the number of questions handled for the last three years and the times when the desk should be double staffed. Analysis of the data by chi-square standardized residuals identified the days of the week, and the times during the day of heavy and light use. Data sort…
Descriptors: Academic Libraries, Reference Services, Library Services, Work Environment
