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Powers, Amanda Clay; Shedd, Julie; Hill, Clay – Journal of Web Librarianship, 2011
Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…
Descriptors: Grounded Theory, Web Sites, Research Libraries, Word Frequency
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Stephan, Elizabeth; Cheng, Daisy T.; Young, Lauren M. – Journal of Academic Librarianship, 2006
A usability survey was conducted at the University of Mississippi Libraries as part of the ongoing assessment of the library and its services. By setting criteria to measure the success of the survey, librarians at UM were able to assess if the library home page successfully met the goals and mission statement of the library.
Descriptors: Internet, Libraries, Surveys, Research Libraries