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Direct linkGabbard, Ralph B.; Kaiser, Anthony; Kaunelis, David – Computers in Libraries, 2007
The reference desk at Indiana State University's (ISU) library offers an excellent view of student work areas on the first floor. From this vantage point, the reference librarians noticed students, especially in the evening and on weekends, huddled together in small groups, with one student at the keyboard of a laptop or desktop computer. The…
Descriptors: Learning Activities, Information Technology, Reference Services, Space Utilization
Peer reviewedConnell, Ruth Sara; Mileham, Patricia J. – Public Services Quarterly, 2006
At Valparaiso University's main library, the Christopher Center for Library and Information Resources (formerly the Moellering Library), student employees are an integral part of day-to-day operations. Students work at the reference desk and must be able to handle reference questions. Since the fall 2000 semester, the Reference Services Librarian…
Descriptors: Feedback (Response), Tests, Academic Libraries, Reference Services
