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Shelflessness as a Virtue: Preserving Serendipity in an Electronic Reference Collection
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Ford, Lyle; O'Hara, Lisa Hanson; Whiklo, Jared – Journal of Electronic Resources Librarianship, 2009
The reference collection traditionally rewards serendipity by presenting key resources in a compact group. At the University of Manitoba Libraries, reference collection space is at a premium and, increasingly, electronic versions of reference materials are selected for purchase. However, our space saving comes at a cost: Our patrons can't browse…
Descriptors: Research Libraries, Reference Materials, Foreign Countries, Reference Services
Computerizing a High School Library.
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Whelan, Errol A.; Chan, Jeanie – Library Software Review, 1988
Describes how the Swift-Current Comprehensive High School (Saskatchewan) library computerized to create an online catalog, provide access to remote databases, and acquire CD-ROM reference systems. Objectives, hardware and software selection and costs, implementation, and evaluation are discussed. Seven references are listed, and a directory of…
Descriptors: Costs, Foreign Countries, High Schools, Library Automation
Comparing Virtual Reference Exit Survey Results and Transcript Analysis: A Model for Service Evaluation
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Smyth, Joanne B.; MacKenzie, James C. – Public Services Quarterly, 2006
This study uses virtual reference transcripts for which patrons completed exit surveys to seek any correlations between user and librarian satisfaction within virtual reference transactions. By analyzing transcripts with a focus on three elements-technology performance, preferred reference practices, and the demonstrated communication levels of…
Descriptors: Foreign Countries, Reference Services, Electronic Libraries, Computer Mediated Communication
Expert Systems for Reference Work.
Parrot, James R. – Microcomputers for Information Management: An International Journal for Library and Information Services, 1986
Discussion of library reference work that may be suitable for use of expert systems focuses on (1) information and literature searches, and (2) requests to interpret bibliographic references and locate items listed. Systems and computer-assisted instruction modules designed for information retrieval at the University of Waterloo Library are…
Descriptors: College Libraries, Computer Assisted Instruction, Computer Simulation, Expert Systems
A Reference-Librarian Model for Computer-Aided Library Instruction.
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Binkley, R. David; Parrott, James R. – Information Services and Use, 1987
Describes a computerized reference and bibliographic instruction system currently under development at the University of Waterloo Library. The functions of the system, which will include query negotiation, suggestions for research strategies, referral to appropriate reference materials, information on library services and locations, and library…
Descriptors: Academic Libraries, Computer Assisted Instruction, Expert Systems, Foreign Countries
Expanding Internationally: OCLC Gears Up.
Chepesiuk, Ron – American Libraries, 1997
Describes the Online Computer Library Center (OCLC) efforts in China, Germany, Canada, Scotland, Jamaica and Brazil. Discusses FirstSearch, an end-user reference service, and WorldCat, a bibliographic database. Highlights international projects developing increased OCLC online availability, database loading software, CD-ROM cataloging,…
Descriptors: Bibliographies, Cataloging, Chinese, Computer Interfaces