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Direct linkStevens, Christy R. – Journal of Academic Librarianship, 2013
The first section of this article reviews the literature on the changing face of reference, beginning with a discussion of the national decline in reference transactions, its causes, and the likelihood that online reference services might one day halt or reverse the decline. It then analyzes definitions of the term "reference," pointing…
Descriptors: Academic Libraries, Reference Services, Definitions, Librarians
