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Reference Reviewed and Re-Envisioned: Revamping Librarian and Desk-Centric Services with LibStARs and LibAnswers
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Stevens, Christy R. – Journal of Academic Librarianship, 2013
The first section of this article reviews the literature on the changing face of reference, beginning with a discussion of the national decline in reference transactions, its causes, and the likelihood that online reference services might one day halt or reverse the decline. It then analyzes definitions of the term "reference," pointing…
Descriptors: Academic Libraries, Reference Services, Definitions, Librarians
From a Distance: Robust Reference Service via Instant Messaging
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Meulemans, Yvonne Nalani; Carr, Allison; Ly, Pearl – Journal of Library & Information Services In Distance Learning, 2010
Reference service via instant messaging (IM) has significant potential to benefit distance learners. There has been wide experimentation with IM to expand reference services in libraries across the US, with mixed results. Concern has been expressed that IM cannot provide the same reference experience as face-to-face interactions. One academic…
Descriptors: User Satisfaction (Information), Academic Libraries, Reference Services, Synchronous Communication
"Librarian's Anxiety"? How Community College Librarians Feel about Their Reference Desk Service
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Powers, Anne – Community & Junior College Libraries, 2010
A survey of community college librarians in California reveals that the nature of reference service required of them, limitations on budget, staffing, technical support, resources, decision-making ability, and professional development opportunities, affect their professional attitudes. Librarians see reference service as primarily a teaching role.…
Descriptors: Community Colleges, Reference Services, Librarians, Anxiety
Merged Reference Desks in a Merged Library Environment: The Impact of Merging Government Publications
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Kendall, Susan L.; Sisson, Lorene R. – Public Services Quarterly, 2006
A new library in San Jose opened on August 1, 2003. This library is the result of a unique collaboration between San Jose State University Library and the San Jose Public Library. The planning for this new library highlighted merging several key areas of operation, including Government Publications. Several years before the two libraries merged,…
Descriptors: College Libraries, Research Libraries, Public Libraries, Institutional Cooperation
College Success: High School Librarians Make the Difference
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Smalley, Topsy N. – Journal of Academic Librarianship, 2004
Many students who enroll in a community college "Information Research" course come from three local school districts. Of those three districts, only one has librarians. Through examining grade rosters, this study demonstrates that student achievement is substantially higher for students who come from high schools that have librarians and…
Descriptors: Library Services, School Libraries, Library Skills, Information Literacy
Ethnic Orange County: An Ethnic Resources Directory. 3rd Edition.
Garcia-Ayvens, Francisco, Comp. – 1987
Designed to assist libraries and other agencies in their efforts to provide current referral services to local groups and agencies serving minority populations, this directory reflects the diverse nature of Orange County's population and identifies resources to help support their basic needs. Limited to the four largest minority groups (Asian…
Descriptors: Agency Role, American Indians, Asian Americans, Blacks