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Chalmers, Mardi; Liedtka, Theresa; Bednar, Carol – portal: Libraries and the Academy, 2006
This article describes a case study relating to an internal communication audit conducted in a large academic library that assessed existing information channels during a period of organizational change in order to recommend improvements. A communications task force developed and administered a survey instrument and then analyzed data and reported…
Descriptors: Audits (Verification), Organizational Communication, Focus Groups, Organizational Change
Dervin, Brenda; Clark, Kathleen – 1987
Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…
Descriptors: Accountability, Evaluation Methods, Interviews, Library Personnel
Sadoski, Doris; And Others – 1978
This 10-day institute provided its 26 participants with: (1) presentations on the need for and methods of providing library services for the deaf and hearing impaired, covering such topics as the cataloging and acquisition of deaf material, and Braille Institute and Library of Congress resources for the physically handicapped; (2) field trips to a…
Descriptors: Captions, Communication Aids (for Disabled), Deaf Interpreting, Deafness