This call for action addresses the high-level benefits of adopting a university-wide policy regarding research data management. It identifies the various university stakeholders and suggests that the library initiate a conversation among them in order to get buy-in for a proactive, rather than reactive, high-level policy for responsible data…

This study investigated the use of a university library academic service to assist in research information seeking, and the role and value of the academic services in support of research from the viewpoints of both academic users and librarians. Ten Ph.D. students completed questionnaires followed by face-to-face discussions and four academic…

The resource typologies proposed in the new standard, "Resource Description and Access" (RDA), are evaluated in the context of a particular university library catalogue through two card-sort exercises. Although it was found that end-users recognised the content and carrier aspects of the resource types as listed in RDA, they did not…

The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

In 2005, the Library at UNSW began a comprehensive restructuring process that fundamentally changed the provision of services to its academic community. A primary aim of this process was to increase flexibility of service development and delivery and so to improve research support. The motivation for reformed services arose from considerations…

This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…

Podcasting has taken off in leaps and bounds, having been adopted by many groups for many different purposes from disseminating television programs to making university lectures available. The popularity of podcasting inspired Curtin University Library to develop its own podcast series at the end of 2005. This paper indicates the success of this…

This article identifies and provides some commentary on the key issues emerging from research into the digitisation of Indigenous materials in collections conducted in collaboration with three state libraries. It situates the research project within the broader context of related activity aimed at addressing the ongoing challenges of access,…

This is the final article in a series examining globalisation and the role of Australian librarians in internationalising library, university, and international practice in higher education. It describes case studies of Australian academic libraries in which a successful pattern for internationalisation emerged. The conclusions of the research are…