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Direct linkPearson, Kathryn – Australian Academic & Research Libraries, 2008
Macquarie University Library was concerned at the length of time that elapsed between placement of an interlibrary loan request to the satisfaction of that request. Taking advantage of improved statistical information available to them through membership of the CLIC Consortium, library staff investigated the reasons for delivery delay. This led to…
Descriptors: Academic Libraries, Consortia, Library Services, Improvement
