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| Stelk, Roger | 1 |
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Peer reviewedStelk, Roger; Lu, Suping – Reference Librarian, 1997
Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…
Descriptors: Collegiality, Conflict Resolution, Librarians, Libraries
