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Huwe, Terence K. – Computers in Libraries, 2010
Successive waves of technology change what is possible in information services, and to stay relevant, information professionals face two challenges. First, they must be willing to learn all about the new tools as they appear. Second, they must learn--or relearn--the crucial characteristics of users. In this article, the author focuses on the…
Descriptors: Information Services, Users (Information), User Satisfaction (Information), Interpersonal Communication