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Hersey, Denise P. – Journal of Access Services, 2004
The creation of "Access Services" departments in academic libraries did not translate into the creation or offering of new services for patrons. Instead, it was typically just the combination of three already existing departments. Recent changes and trends in Access Services, including new NCIP and ISO standards, an increase in the use of…
Descriptors: Academic Libraries, Library Services, Departments, Change