General education is the core of the undergraduate experience. It provides a lasting foundation for students' future academic, civil, cultural, economic, and social lives. Additionally, as part of most general education curricula, general education as well as first-year experience programs are becoming virtually universal in colleges and…

The purpose of library public relations is to develop ongoing programs of contact between the librarians and the population groups that they serve. This book is a guide to creating a library public relations program or for improving an existing program. The information is divided into six sections, and sources of additional information are…

This book provides strategies for dealing with negative patron behavior in the library and presents guidelines for identifying and effectively responding to, as well as preventing a variety of behavior problems. Fifteen librarians wrote the thirteen chapters, which are divided into three sections. Part 1 deals with patrons who pose the most…