Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

Intended for the beginning or inexperienced supervisor, this continuing education course syllabus presents basic information on the development of human relations skills, particularly in the areas of leadership, communication, conflict, and motivation. Role playing situations set in various types of medical libraries are also outlined to provide…

New supervisors often come to management positions with experience and expertise in their specialty, but with little or no training in how to supervise. Aimed at the new library supervisor, this publication addresses basic supervisory skills and provides practical information needed by supervisors. As library organizations become more complex,…

The first article describes an eight-year censorship battle and offers practical advice for the personal survival of the school librarian involved in such a situation. The second offers suggestions for preparing the best possible defense, including steps to be taken before an incident occurs as well as when it occurs, and helpful resources and…