Descriptor
| Burnout | 1 |
| Coping | 1 |
| Emotional Response | 1 |
| Employee Attitudes | 1 |
| Employees | 1 |
| Guidance | 1 |
| Interpersonal Relationship | 1 |
| Stress Management | 1 |
Source
| British Journal of Guidance… | 1 |
Author
| Mann, Sandi | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
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| Counselors | 1 |
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Peer reviewed
Direct linkMann, Sandi – British Journal of Guidance and Counselling, 2004
Workers involved in 'people-work' are expected to engage in a great deal of emotion management as they attempt to convey the appropriate emotions (which they may not genuinely feel) to their clients or customers whilst perhaps suppressing inappropriate ones. Should this emotion management be unsuccessful within some industries, a customer may be…
Descriptors: Guidance, Coping, Emotional Response, Interpersonal Relationship
