This workbook was created as a "do it yourself" tool for helping organizations and career counseling services develop policies and standards to enhance the quality of services. The process is aimed at helping articulate policies that are sensible for each organization and challenging and achievable by staff. It is intended to be a resource to agencies that provide career and career-related services. This guide attempts to assist career counseling providers in responding well to the increased demands for accountability. It is designed as a human resource planning and staff development planning tool for the agency and those persons responsible for delivering career counseling services. It also provides a structured process for working thorough quality of service issues to determine what is appropriate and achievable. Five chapters include: (1) "Introduction"; (2) "Policy Self-Assessment"; (3) "Policy Statement Development": (4) "Human Resource Planning Self-Assessment"; and "(5) "Staff Development Planning. (JDM)