This guide is designed as a tool for English and Welsh businesses wanting to provide basic skills training for their employees. It provides practical solutions to the problems of identifying employees' basic skills needs and selecting the best model of training delivery to address identified training needs. The introductory section discusses basic communication and numeracy skills, literacy and numeracy skill levels in selected countries, and the problems experienced by business and industry because of employees with inadequate basic skills. Presented in section 2 are guidelines for performing the following tasks related to needs assessment: identifying whether an organization has basic skills problems; assessing needs by using the standard form BS5750/ISO9000 (British and international quality control standards), production target monitoring, screening procedures, and job or task analysis; and promoting basic skills support in the workplace. Section 3 details the steps involved in selecting and implementing the best model of training delivery for a given organization: adapting training materials for short courses; setting up short courses, job coaching, staff training in basic skills support, and open and distance learning; and evaluating basic skills support. Concluding the guide is a list of 12 related publications. (MN)