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Reilly, Jane A. – Reference Librarian, 1984
Discussion of techniques of response to the reference query from public librarian's point-of-view covers patron's need-motivation; structuring library instruction program (teaching skills related to encyclopedia use, library instruction on special subjects-health); and assisting patron in gathering materials on-site and through use of…
Descriptors: Annotated Bibliographies, Information Seeking, Library Instruction, Library Materials