This workbook was created as a "do it yourself" tool for helping organizations and career counseling services develop policies and standards to enhance the quality of services. The process is aimed at helping articulate policies that are sensible for each organization and challenging and achievable by staff. It is intended to be a…

The Making Canada Productive project, a human resource initiative undertaken by the Association of Canadian Community Colleges (ACCC), is described in this monograph. An introductory chapter discusses the need for and aim of the project (i.e., to improve work force productivity through training, using creative partnerships between industry, labor,…