Oriented to rehabilitation facilities that are interested in maintaining and expanding their markets, this pamphlet presents publication excerpts that provide an understanding of the impact of organizational quality. The excerpts emphasize development of quality products and services through motivation of staff, effective communication, use of small divisions and quality circles, adaptability, and little formality. The role of quality of life in the community integration/community living movement is described. Elements of quality of life, such as empowerment, friendship, and being valued, are described. Supported employment is cited as a vehicle that may improve quality of life by adding work options. Basic ingredients involved in quality of work life are examined, along with the role of rehabilitation facilities in focusing their attention on these ingredients. Finally, the position of the National Association of Rehabilitation Facilities is stated. Includes 29 references. (JDD)