This book describes and advocates "smart training," an approach to on-the-job training that helps employees gain competence and empowers them to act to satisfy customers. The book is organized in 16 chapters grouped into 4 parts. Part 1 outlines the basics of smart training, including its performance base, the need for initial analysis,…

This handbook was prepared to assist work experience program teachers, school administrators, and others involved in the operation of a work experience program to meet Florida program standards and county guidelines of the Dade County Public Schools. The first sections of the guide outline program goals, objectives, and minimum student…