This book describes and advocates "smart training," an approach to on-the-job training that helps employees gain competence and empowers them to act to satisfy customers. The book is organized in 16 chapters grouped into 4 parts. Part 1 outlines the basics of smart training, including its performance base, the need for initial analysis,…

As part of an effort to address the problem of the technological update of vocational and technical teachers, the National Center for Research in Vocational Education conducted a status study to determine the nature and extent of the problem with respect to institutional level and occupational area. A second aspect of the study dealt with…