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Roberts, Anne F. – Reference Librarian, 1984
Reviews existing programs for inservice training of professional reference librarians and discusses the changing roles of reference librarians and ways to determine components of a staff training program (e.g., performance functions of reference librarians and use of videotaping to analyze the librarian's ability to communicate effectively). (14…
Descriptors: Inservice Education, Instructional Design, Librarians, Library Services

Carter, Catherine Ann – Cataloging and Classification Quarterly, 1987
Presents a description and an evaluation of a formal training program for new catalogers that uses class sessions and a training manual in addition to actual cataloging experience. Appendices provide samples of training materials and the training schedule. (Author/CLB)
Descriptors: Academic Libraries, Case Studies, Cataloging, Higher Education

Chervinko, James S. – Journal of Academic Librarianship, 1986
A survey of Association of Research Libraries library members studied their use of temporary librarians, paraprofessionals, and clerical workers. This report of the findings covers advantages and disadvantages of temporary help, extent of their use, and wages and benefits. Recommendations for hiring, training, and evaluation of temporary staff are…
Descriptors: Academic Libraries, Clerical Workers, Fringe Benefits, Higher Education
Bessler, Joanne M. – 1994
This guide is built on librarianship training literature and customer service research from a variety of professions. It tells library managers how to identify and describe service ideals, to translate these ideals into realistic goals, and to lead new and experienced staff in fulfilling these service ideals. They are encouraged to focus the…
Descriptors: Librarians, Library Administration, Library Personnel, Library Planning