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Katz, Neil H.; Lawyer, John W. – 1994
This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving…
Descriptors: Communication Skills, Conflict Resolution, Educational Administration, Elementary Secondary Education
Kirkwood, Antoinette A. – 1990
An overview of conflict management as it relates to the role of the principal is presented. The traditional approach to conflict, which minimizes conflict and emphasizes social control, is contrasted with the perspective that views conflict as inevitable, functional, and manageable. Intrapersonal and interpersonal conflicts, functions of conflict,…
Descriptors: Administrator Effectiveness, Administrator Role, Conflict, Conflict Resolution
