In a question-and-answer format, the assistant vice president for development and director of alumni relations at Carnegie Mellon University (Pennsylvania) discusses how alumni directors can gauge their programs' effectiveness, how his institution addresses the issue, and how a Council for Advancement and Support of Education project to develop…

Colleges and universities should critically review their publications periodically to save money and also as a way to present a more cohesive institutional identity. Ten recommendations are made for conducting a productive publications audit; they include choosing an evaluation method, selecting participants, making the experience pleasant, and…

In addition to resume and recommendation checks, writing samples, and interviews, editors hired for college/university public relations and publications should be tested for skills in proofreading, copy editing, writing, reporting, story assigning, and story-idea generation. Applicants may be reluctant to take tests; objections can be defused in…

Suggestions are offered by fund-raising professionals on the following topics: choosing the best night for phonathons; effective teasers for envelopes; type of reply envelopes used; use of precalling postcards; letter length; return rate for mail solicitations; return rate for phonathons; and avoiding common mistakes in mail requests, phonathons,…

In an interview, the managing editor of a major publication in higher education explains what the media want to know about such issues as college and program rankings, affirmative action, college costs, crime on campus, and how colleges can communicate their positions better, make their messages more coherent, and influence the opinions of both…

College public relations officers are urged to incorporate regular and systematic evaluation into program administration. The process of planning public relations activities would include qualitative research to identify issues; audience-specific surveys to gauge attitudes; action to accomplish objectives; and measurement of that action's…

An institutional development audit is a comprehensive evaluation of a program, its operations, and its people. Information is analyzed to assess: institutional mission, personnel and organizational structure, financial resources, program management, communication, and overall program effectiveness and efficiency. (MLW)

Institutions are turning to marketing to combat the trends of declining enrollments, decreasing applicant pools, diminishing interest in traditional degrees, competition for students, and increasing costs. A marketing audit can analyze an institution's strengths and needs. (MLW)

Public relations offices are playing a major role in management by providing more forecasts and analysis. A checklist is provided to help public relations offices evaluate their contribution to management. The list is designed to point out weak and strong points. (MLW)

A public relations audit can show how efforts measure up, whether they are parents programs, media relations, or faculty/staff communication. A sample inventory form is included. (MLW)

Techniques for enhancing a computer-based presentation are outlined, including selection of an appropriate laptop computer, considerations in choosing presentation software, and factors in selection and use of a liquid crystal display (LCD) projector. Information is given on five currently available presentation programs. (MSE)

Provides advice on buying alumni-development software, focusing on getting the necessary buy-in from staff and superiors, assessing existing policies and procedures, developing a realistic budget, writing a thorough request for proposals (RFP), assessing RFPs objectively, watching the demo with skepticism, evaluating what is shown, checking…

Choosing a consultant to help with a computer system will have more impact on an office than any other decision made during the year. The major advantage of hiring computer consultants is that they bring in-depth expertise to the organization. Some basic rules for choosing a computer consultant are provided. (MLW)

University public relations directors are offered guidelines for conducting an economic impact study to evaluate the institution's worth to the community. Discussed are positive and negative aspects of such studies, the selection of a formal or informal research approach, testing study validity, and disseminating the information. (DB)

Principles for producing well-written college alumni newsletters include keeping reader needs foremost; obtaining strong material; monitoring overall quality and quality of details; devoting time to coming up with bright headlines; using varied formats; having a policy about coverage of subjects; and considering many means of self-evaluation. (MSE)