This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

The University of Virginia's Computing Survival Skills program, begun in 1997, addresses the ongoing technology training needs of departmental staff. An overview is provided of the program's first year, including background, content, materials, certification, benefits, results, success, and future plans. Tips for designing a training program are…

The challenge of recruiting, retaining, and retraining information technology (IT) staff in colleges and universities affects the entire institution, not just the IT organization. Some of the issues surrounding the projected IT staffing crisis are outlined, and steps campus IT leaders can take to minimize the effect of staff turnover on…

Early collaborative efforts between librarians and computing professionals at Rice University (Texas) led to the realization that some organizational restructuring was needed to effectively serve changing user needs. A new approach to delivering user services has not only benefited users but also resulted in growth and skills development for…

Discusses the information technology (IT) staff shortage in higher education, and encourages collaboration between human-resource and information-technology professionals both on college campuses and at the professional-association level. Outlines some human resource development activities currently under consideration within two professional…

Compares the features, advantages, and disadvantages of two major software options available for designing web courses: (1) component, off-the shelf software that allows for creation of audio slide lectures, course materials, discussion forums, animations, synchronous chat groups, quiz creators, and electronic mail, and (2) integrated packages…

A conceptual framework for strategic planning for information technology in colleges and universities is offered. The approach focuses on outcomes of the use of technology, especially for improving individual and organizational performance, rather than the technologies themselves. Three domains of technology are considered: infrastructure,…

Informal discussions between librarians and information technologists at Indiana University-Bloomington concerning the commonalities of their careers in information evolved into an ambitious collaborative program of professional development. A series of workshops focused on specific current professional challenges. Content emphasized collaboration…

Describes an ongoing reengineering project at Yuan Ze University (Taiwan) that has brought about significant change by providing integrated information services to the campus community. Discusses the change process, obstacles encountered, and strategies used to overcome them. Obstacles to the change process were not predominantly technological,…

The University of Minnesota's Integrated Information Center focused on both technical and organizational integration to bring coherence and unity to support and delivery of information services. After six years, while unexpected progress has been made with end users and technological issues have progressed well, organizational issues continue to…

The University of Massachusetts (UMass) approach to rapid development of an information warehouse to meet needs for executive information, decision support, and general management reporting is described. Logical, management, and technological infrastructure challenges are discussed. The approach taken, which delivers summary data first before…

The adaptation of a centralized budget system to relate microcomputers to a mainframe and to distribute data to departmental users for their micros is described. (Author/MLW)

Because the environment in which organizations operate is changing unpredictably, traditional leadership approaches work poorly. Effective leadership focuses on finding solutions for the future and enabling their implementation. At the University of Arizona's Center for Computing and Information Technology and Faculty Development Program, this…

The Valley City State University (North Dakota) Center for Innovation in Instruction serves the entire state as an educational, informational, and support center for use of emerging technologies in education. The center supports instructional innovation, provides professional development opportunities for teachers and administrators, promotes…

Document imaging, a technology that transforms printed text, figures, and pictures into computer-accessible forms, may be offered as a solution to document management problems involving space and personnel. Administrators and planners should understand relevant issues, considerations, difficulties, and options. Examples are drawn from the…