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American Library Association Video/Library Video Network, Towson, MD. – 1994
Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…
Descriptors: Empowerment, Innovation, Library Administration, Library Cooperation
