Discusses the problems associated with using connect time as the basis of user fees for searching numeric online databases, and proposes a methodology for user charge estimation based on query formulation and results. (87 references) (CLB)

Provides an overview of the development and use of numeric databases, and of the evolution of user charging methods for all online information retrieval systems. The need to provide database users with advance estimates of charges is discussed, and a methodology for charge estimation is presented. (87 references) (CLB)

Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…

Reports results of a survey of online catalog users in an academic library in Saudi Arabia that examined search patterns, levels of satisfaction, and user attitudes toward the online catalog. The special problems encountered when searching in a foreign language are discussed, and systems improvements are suggested. (CLB)

Proposes a rationale to be used in comparing and evaluating alternative library computer catalogs, based on varieties of bibliographic data processed, kinds of indexes constructed, and desired search strategies. A glossary of terms related to computerized catalogs is appended. (Author/CLB)

Discusses the use of optical disk technology in online searching and compares three versions of the ERIC database currently available on optical disk in terms of hardware requirements, ease of installation, scope and cost of the system, search procedures, displaying and printing results, and documentation and user support. (CLB)

Describes the functions of citizens advice bureaus in Victoria and discusses the results of a study that examined types of problems users presented, other information sources users contacted, and types of assistance sought and preferred by users. The effects of socioeconomic status on these factors is also discussed. (CLB)

Discusses the need to teach undergraduate students the critical thinking processes necessary to formulating and researching a topic, rather than the technicalities of online catalogs. The development and design of an online catalog at Dickinson College, which forces students to make informed choices throughout the search process, is described.…

This report describes a three-stage catalog use study conducted at the University of Wisconsin-Stout from 1982 through 1986 to determine the types of searches conducted and search success rates for both the card and online catalogs during the library's transition to the DataPhase Automated Library Information System (ALIS). Phase I, conducted…