The functions of student service offices at Mercy College of Detroit were clarified. A Key Personnel Group (KPG) consisting of the directors of all student service offices was formed. Administration of a needs assessment survey to students who had been admitted conditionally (i.e., entered with less than a 2.00 high school grade point average)…

By expanding the school leadership team to include the school's counselors, the staff of a K-12 school successfully transformed many of their existing family-school routines into more collaborative efforts. We delineate the history of this change initiative, the goals and objectives for the change project, and the primary organizational change…