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Download full textSmoot, Sharene L.; Gonzales, James L. – 1993
The long-term results of a 32-hour interpersonal communication skills training program for unit staff in a large state psychiatric hospital were evaluated. The main goal was to improve staff effectiveness through systematic training in communication behaviors expressing empathy in staff-patient interactions. Staff outcome measures were turnover,…
Descriptors: Adults, Analysis of Covariance, Communication Skills, Comparative Analysis
